Needs, Limits, Requests, Refusals...It’S A Constant Negotiation

Easily listen to Social Skills Coaching in your podcast app of choice at https://bit.ly/social-skills-home

00:03:22 The Perfect Apology

00:04:41 A Mistake Can Be a Good Thing!

00:07:37 1. Express your genuine regret

00:09:50 2. Explain what happened

00:11:20 3. Take responsibility

00:12:24 4. Repent!

00:13:58 5. Offer to make amends

00:15:14 6. Ask for forgiveness

Hear it Here - adbl.co/3OJ4V72

• Conflict will happen, but what matters is how people respond to their mistakes. A perfect apology can actually strengthen a relationship if it consists of these six parts: expression of regret, explanation of what went wrong (without excuses or blame), taking responsibility, repentance, offering reparations, and a request for forgiveness, in order of importance.

• Good apologies are sincere and match the severity of the offense. Apologize quickly and remember that you are never owed an apology.

#Apologize #EQ #Lewicki #PerfectApology #Repent #Repentance #RussellNewton #NewtonMG #PatrickKing #PatrickKingConsulting #SocialSkillsCoaching #ThePowerofE.Q. #Needs #Limits #Requests #Refusals...It’SAConstantNegotiation