How to Create an UNFORGETTABLE Customer Experience

I’ll NEVER forget the way they made me feel… We (JD, my business partner and husband, and I) went to Las Vegas with a 24-hour notice to meet our daughter, Luna, for the very first time. Knowing that this is undisputedly the most important **day of our entire lives, we wanted it to be an incredible experience. But the hotel that we originally booked reeked of decades-worth of cigarette smoke and dust-filled curtains… We simply couldn’t stay there… so we called the Four Seasons. AND THANK GOD W...