The Game w/ Alex Hormozi

Is your team really providing value to the business? Today, Alex (@AlexHormozi) talks about the key to scaling, some guide questions you can think about when you’re assessing the workflow in operations, and making sure that your employees are really working at their optimal degree.

Welcome to The Game w/Alex Hormozi, hosted by entrepreneur, founder, investor, author, public speaker, and content creator Alex Hormozi. On this podcast you’ll hear how to get more customers, make more profit per customer, how to keep them longer, and the many failures and lessons Alex has learned on his path from $100M to $1B in net worth.

Timestamps:

(2:20) - The easiest way to structure operations is to first list out the desired outcomes needed. Think of your business as a pipeline and use this 4-step sales process

(3:34) - Once you realize the outcomes, list all the required activities. After, create roles in your company that will help support your business

(5:42) - The key to scaling is eventually streamlining the responsibilities of each role, it can become too much for one person to handle all the tasks alone. Also, your employees have to satisfy the fulfillment needed from the client

(8:18) - Some guide questions you can follow in terms of scaling the company and managing the expectations of your employees is to ask yourself, “What do we want this person to do?” “How can we expand this person’s capacity?”

(10:57) - Oftentimes is not because your employee isn’t doing their job out of malicious intent, it’s because they don’t know what they should be doing. You need to guide them, and tell them what they should be doing in order to truly provide value to the client and the business

(12:31) - It’s doing the boring work. It’s the rolling-your-sleeves up kind of work, the repetitive work. It’s about improving how good your team is doing at tasks that will eventually propel the company.

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